Skin Care Services, San Francisco, CARefund and Exchange Policy: Urban Skin Solutions cannot give promises, time limits or guarantees. Skin care involves genetics (skin conditions often run in families), stress, hormones, diet, water intake, medical conditions, obesity, medications, shaving/haircut habits, sun exposure, diligent sunscreen use, consistent home care compliance, regular follow-up evaluation, professional treatments and a variety of lifestyle issues. Since we can’t “go home with you” to monitor your life, we are unable to give a “Money Back Guarantee” on our packages, products or treatments.
Product Use: Use products sparingly, exactly as directed, and massage into the skin until product is fully absorbed. To avoid dryness and irritation, do not apply too generously or too often. Apply and reapply sunscreen as directed, even on overcast days. Contact us immediately if you have questions or concerns.
Returns and Exchanges: Cosmetic and active ingredients occasionally cause sensitivity or an allergic reaction, which usually occurs within the first three days. In the event of a true allergic reaction, manufacturer defect or problem with a specific product, stop using that product. Contact the office immediately to schedule a brief visit or phone call so we can follow-up with you, discuss the problem and if needed, arrange to exchange the problem product. With prior written authorization, the problem product can be returned and exchanged within the first ten days of purchase. No cash refunds. No product exchanges or returns after ten days.
